Vidéos - Stratégie & Gouvernance - Entrepreneuriat, Innovation & Entreprise Inclusive

Differentiation & innovation through services

Do you want to learn how to enhance the differentiation of your organisation?

 

In this interview, Roger Hallowell, affiliate professor at HEC Paris Executive Education discusses the importance of understanding economics of customer and employee loyalty as well as best practices in services, such as service recovery.

 

Roger Hallowell

Professeur Affilié, HEC Paris