Videos - Strategy, Negotiation & Governance - Entrepreneurship, Innovation & Social Business

Differentiation & innovation through services

Are you interested in enhancing the differentiation of your organization through the services which it deliver’s?

Roger Hallowell, Affiliate Professor at HEC Paris Executive Education, explains how the economics of customer and employee loyalty are key to achieving this.

 

VIDEO: Innovation : Key practices for non startupers

Roger Hallowell

Affiliate Professor, HEC Paris